Responsible Gambling at VegasHunter Casino

1. Our Commitment to Responsible Gambling

Vegas Hunter Casino operates under a licence issued by the Curaçao Gaming Control Board. As a condition of this licence, we are required to implement responsible gambling measures and to actively promote safe play. Our responsible gambling programme includes player protection tools, staff training, age verification procedures and cooperation with independent support organisations.

We are committed to the following principles:

• Gambling is for adults aged 18 and over only
• We do not target vulnerable individuals with marketing
• We provide tools that allow players to control their gambling
• We act on signs of problem gambling identified through account monitoring
• We signpost players to external support when needed

2. Is Your Gambling Under Control?

Gambling becomes a problem when it negatively affects your finances, relationships, work or mental health. The following questions can help you assess whether your gambling is under control.

2.1 Self-Assessment Questions

Ask yourself honestly:

• Do you spend more money on gambling than you can afford to lose?
• Do you gamble to escape stress, anxiety or personal problems?
• Do you chase losses by continuing to gamble after losing?
• Do you lie to family or friends about how much you gamble?
• Have you tried to reduce your gambling but found it difficult?
• Does gambling interfere with your work, studies or relationships?
• Do you feel anxious, irritable or restless when you are not gambling?
• Have you borrowed money or sold belongings to fund gambling?

If you answered yes to two or more of these questions, we strongly encourage you to use our responsible gambling tools or to seek support from one of the organisations listed in Section 6 of this page.

2.2 Signs of Problem Gambling in Others

If you are concerned about someone else’s gambling, look for the following signs:

• Secretiveness about money or time spent online
• Unexplained financial difficulties or requests to borrow money
• Withdrawal from family and social activities
• Mood changes related to winning or losing
• Neglecting work, studies or household responsibilities
• Spending significantly more time gambling than intended

3. Responsible Gambling Tools

All registered players at VegasHunter Casino have access to the following responsible gambling tools through their account settings. These tools are free, voluntary and take effect immediately or within the timeframe specified.

3.1 Deposit Limits

Set a maximum amount you can deposit over a defined period. Deposit limits can be set on a daily, weekly or monthly basis.

• To set a deposit limit: go to Account Settings → Responsible Gambling → Deposit Limits
• Deposit limits take effect immediately when reduced
• Increasing a deposit limit is subject to a cooling-off period of 24 hours
• Limits cannot be removed entirely — a minimum limit applies at all times

3.2 Loss Limits

Set a maximum amount you are willing to lose over a defined period. Once your loss limit is reached, you will be unable to place further bets until the limit period resets.

• To set a loss limit: go to Account Settings → Responsible Gambling → Loss Limits
• Loss limits take effect immediately when reduced
• Increasing a loss limit is subject to a 24-hour cooling-off period

3.3 Session Time Limits

Set a maximum duration for each gambling session. Once the time limit is reached, you will be logged out automatically.

• To set a session time limit: go to Account Settings → Responsible Gambling → Session Limits
• Session limits take effect from your next login
• You will receive a notification when your session limit is approaching

3.4 Reality Checks

Enable periodic pop-up notifications that remind you of how long you have been playing and how much you have wagered during the session.

• To enable reality checks: go to Account Settings → Responsible Gambling → Reality Checks
• Reality checks can be set to appear every 30, 60 or 120 minutes
• Each notification shows your session duration and net balance change

3.5 Cooling-Off Period

Take a short break from gambling without closing your account. During a cooling-off period, you will be unable to log in or place bets.

• Available periods: 24 hours, 48 hours, 7 days or 30 days
• To activate a cooling-off period: go to Account Settings → Responsible Gambling → Take a Break
• Cooling-off periods take effect immediately and cannot be cancelled once activated
• Your account will resume automatically when the period ends

3.6 Self-Exclusion

Self-exclusion allows you to permanently or temporarily block access to your VegasHunter Casino account. This is the strongest responsible gambling tool available and is recommended for players who feel they have lost control of their gambling.

• To self-exclude: contact customer support via live chat or email at [email protected]
• Self-exclusion requests are processed within 24 hours
• During the exclusion period: your account will be suspended, all marketing communications will cease, and you will be unable to create a new account on the Platform
• Temporary self-exclusion: available for periods of 1 month, 3 months, 6 months or 12 months
• Permanent self-exclusion: your account will be permanently closed. Reactivation requires a formal request and a minimum cooling-off period of 12 months

We strongly recommend that players who self-exclude also register with national self-exclusion programmes to prevent access across multiple gambling platforms.

4. Account Monitoring and Intervention

VegasHunter Casino actively monitors player accounts for patterns that may indicate problem gambling. Our responsible gambling team may contact you directly if we identify:

• Significantly increased deposit frequency or amounts
• Extended uninterrupted gambling sessions
• Repeated use of full deposit limits
• Rapid return to gambling following a withdrawal
• Patterns consistent with chasing losses

If you receive a communication from our responsible gambling team, we encourage you to engage with it. You are under no obligation to respond, but we are committed to supporting you and the communication is not a commercial one.

5. Protecting Minors

VegasHunter Casino does not permit access by individuals under the age of 18. We implement age verification at registration and reserve the right to request additional proof of age at any time. Accounts found to belong to minors will be closed immediately and all funds forfeited.

5.1 Parental Controls

We encourage parents and guardians to use parental control software to prevent minors from accessing gambling websites. The following tools are available:

5.2 Reporting Underage Access

If you believe a minor has accessed the Platform using your account or otherwise, contact us immediately at [email protected] or call +1 (403) 255-2628. We will investigate and take appropriate action without delay.

6. Support Organisations

If you or someone you know needs help with problem gambling, the following organisations provide free, confidential support for Canadian players.

6.1 Canada-Wide Resources

Responsible Gambling Council (RGC) Canada’s leading organisation for problem gambling prevention and research. Website: responsiblegambling.org Phone: 1-888-391-1111

ConnexOntario Free mental health, addiction and crisis services in Ontario. Website: connexontario.ca Phone: 1-866-531-2600

Gamblers Anonymous Canada Peer support programme for people with gambling problems. Website: gamblersanonymous.org

6.2 Provincial Resources

6.3 Crisis Support

If you are experiencing a mental health crisis related to gambling or otherwise, contact:

Crisis Services Canada: 1-833-456-4566 (24/7) Text: 45645 (4pm–midnight ET)

7. Responsible Gambling and Bonuses

VegasHunter Casino does not target players who have activated responsible gambling tools with bonus offers. Players who have set deposit limits, activated cooling-off periods or self-excluded will not receive promotional marketing communications during those periods.

Players on self-exclusion are not eligible to claim bonuses or participate in promotions. Any bonuses credited in error during a self-exclusion period will be voided.

8. Staff Training

All VegasHunter Casino customer support staff receive training in responsible gambling awareness, including how to recognise signs of problem gambling in player communications, how to respond appropriately and sensitively, and how to signpost players to relevant support resources. Our responsible gambling team conducts ongoing account monitoring and player intervention where necessary.

9. Contact Us

If you have any questions about our responsible gambling programme, need help activating a tool or want to speak with a member of our team:

Email: [email protected] Phone: +1 (403) 255-2628 Live Chat: Available 24/7 on the website and PWA

VegasHunter Casino 9212e Horton Rd SW Calgary, AB T2V 2X4 Canada