Terms and Conditions at VegasHunter Casino

1. Introduction and Acceptance of Terms

These Terms and Conditions (“Terms”) govern your access to and use of the VegasHunter Casino website, mobile application and all related services (“Platform”), operated by Dama N.V., a company incorporated under the laws of Curaçao, with registered address at Scharlooweg 39, Willemstad, Curaçao (“Company”, “we”, “us”, “our”).

By registering an account, accessing the Platform or placing a bet, you confirm that you have read, understood and agreed to these Terms in their entirety. If you do not accept these Terms, you must not use the Platform.

These Terms apply to all users of the Platform, including registered players, visitors and any person accessing the Platform from Canada.

2.1 Age and Residency

You must be at least 18 years of age to register an account and use the Platform. By registering, you confirm that you meet this minimum age requirement. The Company reserves the right to request age verification documents at any time. Accounts found to belong to individuals under 18 years of age will be suspended immediately and all funds forfeited.

2.2 One Account Per Player

Each player is permitted to hold one account only. Creating multiple accounts — whether using the same or different personal details — constitutes a breach of these Terms and will result in permanent suspension of all associated accounts and forfeiture of all balances and bonuses.

2.3 Accurate Information

You are required to provide accurate, complete and up-to-date personal information at registration and at all times thereafter. Providing false information, including false name, date of birth, address or payment details, constitutes a material breach of these Terms.

2.4 Restricted Jurisdictions

The Platform is not available to residents of jurisdictions where online gambling is prohibited by law. It is your responsibility to ensure that accessing and using the Platform is legal in your jurisdiction. The Company accepts no liability for any illegal use of the Platform.

3.1 Verification Requirement

The Company is required to verify the identity and residency of all players prior to processing withdrawals. This process is commonly referred to as Know Your Customer (“KYC”) verification.

3.2 Required Documents

To complete verification, you must submit:

• A government-issued photo identification document (passport or driver’s licence)
• Proof of Canadian residency dated within the last three months (bank statement or utility bill)
• Confirmation of your payment method (screenshot of e-wallet, masked payment card image or cryptocurrency wallet address)

3.3 Verification Timeline

The Company will process submitted documents within 24 to 72 hours on business days. Documents submitted on weekends or public holidays may take longer to process. The Company reserves the right to request additional documentation where necessary.

3.4 Failure to Verify

Failure to provide satisfactory verification documents within a reasonable timeframe may result in suspension of withdrawal rights or account closure, in accordance with the Company’s anti-money laundering obligations.

4.1 Accepted Payment Methods

The Platform accepts deposits and withdrawals via the following methods: Visa, Mastercard, Interac, MuchBetter, MiFinity, Skrill, Neteller, Google Pay, Apple Pay, FlexePin, Neosurf, Bitcoin (BTC), Ethereum (ETH), Litecoin (LTC), Dogecoin (DOGE), Tether (USDT), USD Coin (USDC), BNB and Cardano (ADA).

4.2 Minimum and Maximum Limits

The minimum deposit and minimum withdrawal amount is C$30 or its equivalent in the applicable currency. The maximum deposit for fiat payment methods is C$4,000 per transaction. Cryptocurrency deposits carry no maximum limit. Transaction limits are subject to change — current limits are displayed in the cashier at the time of transaction.

4.3 Deposit-Only Methods

FlexePin and Neosurf are accepted for deposits only and cannot be used to process withdrawals. Players who deposit using these methods must select an eligible alternative withdrawal method.

4.4 Processing Times

All deposits are processed instantly. Withdrawal processing times vary by method: cryptocurrency withdrawals are typically processed within 5 to 10 minutes; e-wallet and mobile payment withdrawals within 24 to 48 hours; bank card withdrawals within 1 to 3 business days.

4.5 Fees

The Company does not charge fees on deposits or withdrawals. Payment providers may apply their own transaction fees, for which the Company accepts no responsibility. Cryptocurrency withdrawals are subject to applicable blockchain network fees, which are not charged by the Company.

4.6 Currency

The Platform operates in Canadian dollars (CAD). Transactions processed in other currencies may be subject to conversion at the rate applied by the relevant payment provider.

4.7 Withdrawal Conditions

Withdrawals are subject to the following conditions: account verification must be completed; all applicable wagering requirements must be satisfied; the withdrawal must be made using an eligible payment method. The Company reserves the right to process withdrawals back to the original deposit method where applicable.

5.1 General Bonus Terms

All bonuses and promotions offered by the Company are subject to specific terms and conditions published on the Promotions page. In the event of a conflict between these Terms and the terms of a specific promotion, the promotion-specific terms shall prevail.

5.2 Wagering Requirements

Bonus funds and any winnings derived from bonus funds are subject to wagering requirements before withdrawal is permitted. Wagering requirements vary by promotion and are clearly stated in the applicable promotion terms. The Company’s standard wagering requirement is 35 times (x35) the bonus amount unless otherwise specified.

5.3 Eligible Games

Not all games contribute equally to wagering requirements. Live casino games, table games and certain other titles may contribute at a reduced rate or may not contribute at all. Specific game contribution rates are published in the promotion terms.

5.4 Bonus Abuse

The Company reserves the right to void bonuses and associated winnings, and to suspend or close accounts, where it reasonably believes that a player has engaged in bonus abuse. Bonus abuse includes but is not limited to: creating multiple accounts to claim the same bonus, using prohibited betting patterns to reduce risk, colluding with other players, or exploiting software errors.

5.5 Maximum Winnings from Free Spins

Unless otherwise stated in the promotion terms, the maximum amount that may be withdrawn from free spin winnings is C$100 or its equivalent.

6.1 Random Number Generator

All games offered on the Platform use certified Random Number Generator (RNG) technology. RNG certification ensures that game outcomes are statistically random and independent of previous results.

6.2 Game Malfunction

In the event of a game malfunction, software error or technical failure that affects a game outcome, all bets placed during the affected period may be voided. The Company accepts no liability for losses incurred as a result of a game malfunction.

6.3 Disconnection

The Company is not responsible for losses resulting from interrupted internet connections or device failures during gameplay. Where a disconnection occurs during a game round, the game will resume from the point of disconnection upon reconnection where technically possible.

6.4 Prohibited Activities

The following activities are strictly prohibited on the Platform: using automated software, bots or any form of artificial intelligence to place bets; exploiting software vulnerabilities; collusion with other players; money laundering; and any other activity that the Company reasonably considers to be fraudulent or contrary to the spirit of fair play.

7.1 Commitment to Responsible Gambling

The Company is committed to promoting responsible gambling and providing tools that help players manage their gambling activity. Gambling should be treated as entertainment, not as a source of income.

7.2 Responsible Gambling Tools

The following tools are available to all registered players through the account settings:

• Deposit limits — set daily, weekly or monthly limits on the amount you can deposit
• Session time limits — set a maximum duration for each gambling session
• Loss limits — set a maximum amount you are willing to lose over a defined period
• Reality checks — receive periodic notifications of time spent on the Platform
• Self-exclusion — temporarily or permanently exclude yourself from the Platform

7.3 Self-Exclusion

Players who wish to self-exclude may do so by contacting customer support via live chat or email at [email protected]. Self-exclusion requests are processed within 24 hours. During the self-exclusion period, the player’s account will be suspended and all marketing communications will cease.

7.4 Underage Gambling Prevention

The Company uses age verification procedures to prevent access by minors. We encourage parents and guardians to use parental control software to prevent minors from accessing gambling websites. If you suspect that a minor has accessed the Platform, contact us immediately at [email protected].

8.1 Data Collection

The Company collects personal data from players as required for account registration, verification, transaction processing and regulatory compliance. Personal data is processed in accordance with our Privacy Policy, available at [Privacy Policy URL].

8.2 Data Security

The Company uses 256-bit SSL encryption to protect all data transmitted between players and the Platform. Your personal and financial information is stored securely and is not shared with unauthorised third parties.

8.3 Cookies

The Platform uses cookies to improve user experience, maintain session security and analyse usage patterns. By using the Platform, you consent to our use of cookies in accordance with our Cookie Policy.

10.1 Service Availability

The Company does not guarantee that the Platform will be available at all times. The Platform may be temporarily unavailable due to maintenance, technical issues or circumstances beyond the Company’s control. The Company accepts no liability for losses resulting from Platform unavailability.

10.2 Maximum Liability

To the maximum extent permitted by applicable law, the Company’s total liability to any player in connection with the use of the Platform shall not exceed the amount deposited by that player in the 30 days preceding the claim.

10.3 Exclusion of Consequential Loss

The Company shall not be liable for any indirect, incidental, consequential or punitive damages arising from your use of the Platform, including but not limited to loss of profits, loss of data or loss of opportunity.

11.1 Governing Law

These Terms are governed by the laws of Curaçao. Any dispute arising from or in connection with these Terms shall be subject to the jurisdiction of the courts of Curaçao, unless otherwise required by applicable mandatory consumer protection laws.

11.2 Dispute Resolution

In the event of a dispute, players are encouraged to first contact customer support at [email protected] to seek resolution. If the matter cannot be resolved informally, players may submit a formal complaint to the Curaçao Gaming Control Board as the licensing authority.